Monday, April 16, 2007

Bollocks

I hate articles like this one.

"This illusion of privacy leads people to be a little freer in their disclosure," Symantec Corp. security researcher Nick Sullivan wrote in a post to the company's security response weblog on Friday.

Of course, no where in the article does it mention that Symantec is arguably the largest purveyor of computer security software (a little program you may have heard of called Norton AntiVirus), and that it is in their best interest, financially, to spread FUD about identity theft and computer crime. It's like writing an article about a study some guy did complaining how long it takes to walk between places, and then you find out he works for a car company.

The concerns he lists about Facebook are blown out of proportion -- he says the danger comes from Facebook sending e-mails including links for users to click on. His argument is that identity thieves could send e-mails with fake links and try to steal information from people. Well then the problem isn't with Facebook, it's with idiots who don't pay attention to what links they're following. This isn't a danger specifically with Facebook, but rather with the ENTIRE INTERNET. People should know by now that just blindly clicking the 'Yes' button and not paying attention to what you're doing on the Internet can lead to spyware and fraud. He only brings up Facebook because it's a popular site and will get people's attention.

This frustrates me on another level because it panders to the consumerist mindset. People feel like they shouldn't actually have to think for themselves, and that everything should be safe and easy from the get go. And while I agree with making laws to curb illegal schemes and the dangers of using the Internet, I also think people who don't exercise caution on the Internet deserve what they get. After all, just because we have lanes painted on our roads and light signals hanging above them doesn't mean I should expect to be able to cross the street with my eyes closed and end up still in one piece. We still need to take basic precautions to protect our own well-being. It almost seems to me as if people today, more and more, feel the 'entitlement' to ignorance. Like they have the right to not be bothered with details. Well, if one can't traverse a regular highway blind, then I don't see why the information highway should be any different. But I think that the general populace would rather have an easy, cookie-cutter solution (like, oh say, I don't know, purchasing & installing a computer security software program) than actually taking the time to pay attention to what they're doing. This doesn't just go for computers and the Internet, but many aspects of Western living. Like rather than hanging out with the poor and getting to the bottom of the problem of poverty, people would rather just write a cheque and then walk away and think about something nicer, but I digress...

At any rate, back to the original point, I would expect shill articles like this from American media companies, but I have a higher standard for the CBC....disappointing.

4 comments:

Anonymous said...

Hi Chris,

I'm the editor of the Symantec Security Response weblog, and I'm the one who authorized and posted that blog. While I don't have a lot to say about the meat of it (I'll leave that up to the writer, if he chooses to post here), I take exception to your first paragraph (besides the summary).

Yes, we all work for Symantec Corp, and yes, Symantec makes money from selling security products. However, my job, and the job of the writers, isn't to sell products. It's to write on interesting topics in security. That's it. The people who write them (like Nick, in this example) are generally researchers, not PR or marketing.

Perhaps there is merit to the rest of your argument. I agree that Facebook is only an example of this, and that people should be cautious, but at the same time sites can do more to protect users from this type of attack. For example, sites should not be putting links in emails. Banks have already learned that the hard, but it seems that other types of sites haven't followed suit.

Hopefully you will keep an open mind when reading Symantec's blogs. Please, read the blogs for the information they provide, and not from a cynical perspective. Because really, these bloggers are good, smart people.

Chris said...

wow! thanks for taking the time to respond to my blog entry - sorry my own response wasnt sooner but im currently traveling and have irregular internet access at best.

i would like to start by saying that, to be fair, i only read the CBC article, not the blog post it actually referenced. i should also note that i have great respect for anyone who is a professional writer of any capacity as it is something i aspire to one day do myself (and dont worry about negative press from this blog - a whole 15 friends and family members read it). my last caveat is that i got a degree in media criticism so my bias lies on the cynical side.

i would argue that despite not directly selling symantec products it is still in your best interest that they stay in business since thats where your livelihood originates from. that said, i am certainly not against security experts trying to improve the internet at all.

in fact i dont really think i have any beef with you or the blogging staff...if you feel my anger was laid at your feet then please truly forgive me for its misdirection.

as i tried to flesh out in the later paragraphs my frustration is with society becoming increasingly both ignorant and demanding. you need the proper training to acquire a license to drive a car and while i wouldnt say that is equivalent to using the internet, i still think that people should be educated about its dangers. another, perhaps better, analogy i came up with is the current security situation in iraq:
ideally one should be able to walk down the streets of baghdad without fearing being blown up, but unfortunately thats just not the current reality. people should be educated that such an activity is not safe and you need to be aware of your surroundings. likewise, i understand that your people are working to make the internet a safer place for everyone and i applaud that - my frustration is with people who assume it already is when its not. so once again i apologize for making harsh comments toward people who did not deserve them.

-chris

Chris said...

as well, i just recalled that i was slightly intoxicated and generally grumpy when i wrote the original post which no doubt affected its content. once again i am sorry.

Anonymous said...

Hey Chris,

No worries! I find that people tend to be biased against Symantec (I can't say I blame them), but after working on the inside I understand that the writing/research (done here in Calgary) and the marketing/product development (done in California) are quite separate.

Yes, it's in our best interest to help Symantec sell products. But the way we do that is by helping Symantec maintain a good reputation, which we do by posting good, interesting blogs.

If you're interested, the original blog that CBC references is here.

Cheers!